HBR’s Tweet today cites studies and surveys more than a decade old. The article it references is itself five years old. Business has evolved. Customer journey mapping has helped companies identify and resolve pain points. AI and analytics have revolutionized the customer… https://t.co/Ts6GSmFhll https://t.co/vdLI1niSgZ

HBR’s Tweet today cites studies and surveys more than a decade old. The article it references is itself five years old. Business has evolved. Customer journey mapping has helped companies identify and resolve pain points. AI and analytics have revolutionized the customer… https://t.co/Ts6GSmFhll https://t.co/vdLI1niSgZ

— Will Bermender (@WillBermender) Jun 11, 2024

from Will Bermender on Twitter

June 11, 2024 at 10:37AM