Generative AI’s deployment in customer care simply offers another self-service touchpoint, empowering customers like the knowledgebase and IVR. I covered this more than a decade ago in my book UCM https://t.co/BcQ1wFVsAl https://t.co/YICByWrhe0

Generative AI’s deployment in customer care simply offers another self-service touchpoint, empowering customers like the knowledgebase and IVR. I covered this more than a decade ago in my book UCM https://t.co/BcQ1wFVsAl https://t.co/YICByWrhe0

— Will Bermender (@WillBermender) Feb 28, 2024

from Will Bermender on Twitter

February 28, 2024 at 08:36AM